Privacy & Policies

We collect the following categories of personal data:a. Information you provide directly:

• Contact information (name, email address, billing address)
• Account information (username, password, if you create an account)
• Order information (purchased products, order number, transaction details)
• Payment information (processed securely by our payment service providers – we do not store full credit card details)
• Support ticket information and communications with our customer service
• Any documents or proof (screenshots, videos) you submit for RMA/warranty claims

 Information collected automatically:

• Technical data: IP address, browser type and version, device information, operating system
• Usage data: pages visited, time spent on site, clickstream data
• Cookies and similar technologies (see our Cookie Policy for details)

 Information from third parties:

• Payment processors and fraud prevention services
• Shipping/delivery partners (if applicable for physical items)

Purposes and Legal Basis for ProcessingWe process your personal data for the following purposes and on the following legal bases:

4. Sharing Your Personal DataWe may share your personal data with:

• Payment service providers (e.g., Stripe, PayPal, or other processors) – only the necessary information for transaction processing.
• IT and hosting providers (server hosting, website platform).
• Customer support tools and email service providers.
• Legal authorities, if required by law (e.g., tax authorities, law enforcement).
• Professional advisers (lawyers, accountants) when necessary.

We do not sell your personal data to third parties.All third-party processors are bound by data processing agreements to ensure they process data only on our instructions and in accordance with GDPR.5. International Data TransfersSome of our service providers may be located outside the European Economic Area (EEA). When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission, or
• Other valid transfer mechanisms under GDPR.

 Data RetentionWe keep your personal data only as long as necessary for the purposes outlined above or as required by law:

• Order and transaction data: minimum 5–7 years for accounting and tax purposes.
• Account data: as long as your account is active, or longer if required by law.
• Marketing consent data: until you withdraw consent.

After the retention period, we will securely delete or anonymize your data.7. Your Data Protection Rights (GDPR)Under GDPR, you have the following rights:

• Right of access – Request a copy of the personal data we hold about you.
• Right to rectification – Correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) – Request deletion of your data (subject to legal obligations).
• Right to restrict processing.
• Right to data portability.
• Right to object to processing based on legitimate interest or for direct marketing.
• Right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at: pelikoodit@pelikoodit.com (mailto:pelikoodit@pelikoodit.com)We will respond within one month (extendable in complex cases).You also have the right to lodge a complaint with the Finnish Data Protection Authority (Tietosuojavaltuutetun toimisto): www.tietosuoja.fi8. Cookies and Tracking TechnologiesOur website uses cookies and similar technologies to enhance user experience, analyze traffic, and for marketing purposes. For detailed information, please see our Cookie Policy [link to be added].You can manage your cookie preferences through your browser settings or our cookie consent banner.9. SecurityWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.10. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised accordingly. We encourage you to review this page periodically.Significant changes will be notified via email or a prominent notice on our website.11. Contact UsIf you have any questions or concerns about this Privacy Policy or our data practices, please contact us:Email: pelikoodit@pelikoodit.com

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By using Pelikoodit.com, you acknowledge that you have read and understood this Privacy Policy.